Division 8 Specialty Hardware, Inc.

Coordinating the Vision™

Terms and Conditions

Our Policy: We do not sell, distribute or lease your personal information to third parties. EVER. We detest junk email, spam, junk phone calls and other invasions of our privacy as much or more than you! We value our privacy and we equally value yours.

In short, we follow the Golden Rule of doing unto others as we hope to have others do unto us. That’s a forgotten principle unfortunately, and the resulting side effect has created the legal requirement to spell things out in great detail as shown below. But please know this. We consider ourselves privileged to have you here as a guest visiting our website. As such, we will strive to earn your business, and earn your trust by demonstrating good old-fashioned service backed with solid ethics and high-quality products. If something is not right, we will try our best to fix it. And if we ever do something wrong, we’ll step up and say so and then try damn hard to make it better.

Copyright Notice

All content appearing on this Web site is the property of Division 8 Specialty Hardware, Inc.

Copyright © 2019 Division 8 Specialty Hardware, Inc. or the owners of trademark and copyright items appearing herein. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 Division 8 Specialty Hardware, Inc. All rights reserved.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Division 8 Specialty Hardware, Inc. or any third party, except as expressly granted herein.

Terms of Use

This site may contain proprietary notices and copyright items, photo images and or information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Division 8 Specialty Hardware, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Division 8 Specialty Hardware, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Division 8 Specialty Hardware, Inc. and its subsidiaries.

Privacy Policy

This privacy policy sets out how Division 8 Specialty Hardware, Inc. uses and protects any information that you give Division 8 Specialty Hardware, Inc. when you use this website. Division 8 Specialty Hardware, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Division 8 Specialty Hardware, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with and understand any such changes.

What we collect
We may collect the following information:

  • Name
  • Contact information including email address, if you provide it to us
  • Demographic information such as postcode, preferences and interests in products on our website
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service with:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, and only if you have opted in to allow us to do so.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we might use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@d8sh.com.

Shipping and Delivery

Division 8 Specialty Hardware, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Division 8 Specialty Hardware, Inc. ships merchandise to Canada and Mexico, and many other international locations. All orders are carrier insured to assure your satisfaction. We typically ship by FedEx and UPS Ground, while many international orders ship by DHL, as may be preferred by the customer.


Customers must inspect all Deliverables immediately after receiving them. Customers will be deemed to have accepted the Deliverables unless Customer notifies Division 8 Specialty Hardware, Inc. in writing of any nonconformance within 5 business days of delivery and provides Company written evidence reasonably documenting of nonconformance.


Customs and import duties, freight costs, insurance, various fees, bank charges and insurance will be applied to International orders as may be required. In all cases, Division 8 Specialty Hardware, Inc. adds a $25.00 bank wire transfer fee, and we may include an additional fee for international document preparation, based upon our estimate of the time required to produce the documentation for shipping, Customs and Banking purposes. All such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for further details. Certain restrictions can apply. All international transactions with Division 8 Specialty Hardware, Inc, are made in $USD only.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Division 8 Specialty Hardware, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Where the Customer is located outside of the United States, all Products will be sold “Ex-works, Division 8 Specialty Hardware, Inc., Hicksville, NY; (Incoterms 2010). Title and risk of loss will pass to Customer upon delivery to the Carrier.

For all international orders, a letter of instruction must be submitted with the order. Company will not be held liable for any charges resulting from delays due to lack of complete required information being supplied, including improperly documented shipments held up by Customs.

Sales Tax

Division 8 Specialty Hardware, Inc. collects sales tax as required by Law for sales made within the State of New York. The tax rate is based on the applicable state sales tax rate and the location to which the order is being shipped. Company does not collect Sales Taxes for shipments made outside of New York State, unless the Customer maintains a business address within New York State. To qualify for resale or sales tax exemption, you must provide satisfactory documentation to Division 8 Specialty Hardware, Inc.

Prices do not include any present or future federal, state or local property, license, privilege, sales, use, excise, gross receipts, VATS or other like taxes or assessments which may result from transactions or any services performed in connection therewith. Any taxes, charges, or duties imposed by any governmental authority on the sale of Deliverables will be paid by Customer, in addition to the selling price specified by Division 8 Specialty Hardware, Inc.


Division 8 Specialty Hardware, Inc. supports all manufacturer warranties for products that we sell.

If you have a product that is defective, please call customer service to discuss the issue and resolve your problem. Proof of purchase from us is required, so having your invoice/packing list on hand will be helpful when you call.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Division 8 Specialty Hardware, Inc tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the manufacturer and/or advertiser of the product or service to ensure that the information you are relying upon is correct. Do not use installation templates from this website for installation purposes unless and until they are confirmed in writing to be the most recent templates produced by the manufacturer of the products in question.

Payment Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in the checkout section of this website. Division 8 Specialty Hardware, Inc reserves the right to change its payment procedures at any time without prior notice to you. No materials will be shipped to customers with open accounts in arrears. Our normal terms on open accounts are Net 30 Days. A 1-1/2% per month late charge is added to balances past due over 30 days. We accept Visa, Mastercard, Discover and American Express for payment.

New Accounts

To establish an open account, please complete and return a credit application. Credit approval normally takes 7-10 days, but can be handled faster if necessary. The more complete the application – including fax numbers, account numbers and contacts – the faster the process will be accomplished. To satisfy your immediate needs, we can ship your order with payment by credit card, and our normal freight allowances will apply for stock products.


Prices are subject to change without notice. Backorders on stock material will be filled at the original price. Due to frequent manufacturer price adjustments, pricing is guaranteed only at the time an order is placed. Price quotes for special order or contract jobs are valid for up to 60 days or as noted on the quote.

Special Orders

We readily solicit your special orders. Delivery is based on normal lead time which varies based on the product, but we try to provide the best delivery time possible. No cancellations or returns can be accepted on special orders. If there is a defect or shipping error by a factory, we will accept its return for credit or replacement at the manufacturer's option. Special orders must be paid in advance, except for customers with up-to-date open account status. Our normal freight policy may apply to some special orders. Consult with your sales associate when placing your order.

Return Policy


Product purchased from us may be returned within 30 days from date of purchase. Merchandise may be accepted for return if it is in its original condition, has intact packaging and has not been used, energized or installed. Some items, such as keying supplies, service parts (components such as solenoids, springs, spring cages, bearings, etc.) and special tools are not returnable, and no returns can be accepted on special order products.

Electrical products are returnable subject to inspection and approval but cannot be returned if power has been applied.

The manufacturer’s warranty time limits apply to products returned as defective, and will be accepted subject to their inspection and credit issuance. We will cover the freight costs to return defective material to the manufacturer from our location.

Obsolete and discontinued items as well as product approaching the end of its warranty period are not returnable.

You must request a returned goods authorization number [RMA] prior to any return. An invoice number, the date of sale or some other purchase documentation should be available when you call.

When shipping product back to us, the RMA number we provide must be prominently displayed on the shipping label. Packages that arrive without the RMA number on the outside of the carton may be refused and returned to you unopened. It is strongly recommended that you declare value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.


Any report of a shortage or hidden damage must be made within 10 days of receipt of your order. If a package arrives in an obviously distressed condition, you may refuse the shipment or sign for the package as damaged. If you refuse a shipment due to damage in transit, please contact us and we will duplicate your order if possible. If there is hidden damage, please contact our customer service department with the damaged material present and the packing slip in your possession.

While in transit, merchandise is the responsibility of the carrier. If there is a loss or damage to your order, we will assist you in making a claim against the carrier.


VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Division 8 Specialty Hardware, Inc and the manufacturers and advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of New York, being the State of business registration of Division 8 Specialty Hardware, Inc shall apply, and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Division 8 Specialty Hardware, Inc with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Division 8 Specialty Hardware, Inc with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Division 8 Specialty Hardware, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.